Here is the story of a patron's recent visit to the Microsoft Cafe in Seattle area.
Waiter: Hi, my name is Bill, and I’ll be your Support Waiter. What seems to be the problem?
Patron: There’s a fly in my soup!
Waiter: Try again, maybe the fly won’t be there this time.
Patron: No, it’s still there.
Waiter: Maybe it’s the way you’re using the soup; try eating it with a fork instead.
Patron: Even when I use the fork, the fly is still there.
Waiter: Maybe the soup is incompatible with the bowl; what kind of bowl are you using?
Patron: A SOUP bowl!
Waiter: Hmmm, that should work. Maybe it’s a configuration problem; how was the bowl set up?
Patron: You brought it to me on a saucer; what has that to do with the fly in my soup?
Waiter: Can you remember everything you did before you noticed the fly in your soup?
Patron: I sat down and ordered the Soup of the Day!
Waiter: Have you considered upgrading to the latest Soup of the Day?
Patron: You have more than one Soup of the Day each day?
Waiter: Yes, the Soup of the Day is changed every hour.
Patron: Well, what is the Soup of the Day now?
Waiter: The current Soup of the Day is tomato.
Patron: Fine. Bring me the tomato soup, and the check. I’m running late now.
[Waiter leaves and returns with another bowl of soup and the check]
Waiter: Here you are, Sir. The soup and your check.
Patron: This is potato soup.
Waiter: Yes, the tomato soup wasn’t ready yet.
Patron: Well, I’m so hungry now, I’ll eat anything.
[The waiter leaves.]
Patron: Waiter! There’s a gnat in my soup!
Soup of the Day . . . . . . . . . . $5.00
Upgrade to newer Soup of the Day. . $2.50
Access to support . . . . . . . . . $1.00